Refund & Cancellation Policy

Last updated: 24 October 2026

We want you to be happy with your classes. This policy explains how cancellations and refunds work.

Free trial

Your first trial class is free, so you can meet a teacher and check the course is right for you before paying.

Cancelling before your first paid class

If you cancel before your first paid class takes place, you receive a 100% refund.

Cancelling after classes have started

If you cancel within 7 days of payment, we refund the classes you have not yet attended. Classes already taken are charged at the per-class rate shown on our pricing page. After 7 days from payment, fees are not refundable, but you may move to a later batch once, subject to availability.

Missed and rescheduled classes

1:1 classes can be rescheduled with at least 24 hours' notice. Classes missed without notice count as taken. If we cancel a class, we will always reschedule it at no cost, or refund it if a new time is not possible.

If we cancel a course

If we cancel a course or batch and cannot offer a suitable alternative, you receive a full refund for every class not yet delivered.

How to request a refund

Email support@unischooly.com or WhatsApp +44 7587 357644 with your name and payment reference. We confirm within 2 working days.

When you get your money

Approved refunds are made to the original payment method within 7–10 working days. Your bank may take a few extra days to show it.